The Consumer Court has directed a company to refund an amount of Rs 2 lakh to a consumer who had purchased a defective product. The consumer had alleged that the product was defective and that the company had failed to provide adequate after-sales service. The company had argued that the product was not defective and that the consumer had misused it. However, the Consumer Court, after examining the evidence, found that the company had indeed sold a defective product and had failed to provide adequate service. The court directed the company to refund the amount to the consumer, along with compensation for mental agony and litigation costs. The order is significant as it highlights the Consumer Court's efforts to protect consumer rights. The direction to the company is expected to have implications for several companies that sell defective products. The Consumer Court's decision is likely to be seen as a positive development for the consumer, who has been fighting for justice for several months. The case is ongoing, and the company is expected to challenge the order in a higher court. The Consumer Court's decision is subject to appeal before the State Consumer Commission or the National Consumer Commission, depending on the jurisdiction.